Disclaimer

1. General Disclaimer

The information provided on the SpaManager website (https://spamanager.io), including all pages, content, marketing materials, documentation, and the SpaManager platform itself (collectively, the "Service"), is provided on an "AS IS" and "AS AVAILABLE" basis.

By accessing or using this website and/or the Service, you acknowledge and agree that:

• Your use of the Service is entirely at your own risk.
• SpaManager, its owners, directors, employees, agents, partners, and affiliates (collectively, "we," "us," or "our") shall not be held liable for any damages arising from your use of or inability to use the Service.
• This Disclaimer supplements and should be read in conjunction with our Terms of Service, Privacy Policy, Cookie Policy, and PDPA Compliance Statement.

2. No Warranties

• Implied warranties of merchantability — We do not warrant that the Service will meet your specific business requirements.
• Fitness for a particular purpose — We do not guarantee that the Service is suitable for any particular spa, wellness, or business operation.
• Non-infringement — We do not warrant that the Service will not infringe upon any third-party rights.
• Accuracy or reliability — We do not warrant that the Service will be error-free, accurate, reliable, or uninterrupted.
• Results or outcomes — We do not warrant that use of the Service will produce any particular business results, revenue increases, or operational improvements.
• Security — While we implement industry-standard security measures, we do not warrant that the Service is impervious to security breaches, hacking, data loss, or unauthorized access.
• Compatibility — We do not warrant compatibility with all devices, browsers, operating systems, or third-party software.

3. Accuracy of Information

While we strive to provide accurate and up-to-date information on this website:

• We make no representations or warranties regarding the completeness, accuracy, reliability, suitability, or availability of any information, content, products, services, or related graphics on the website.
• Any reliance you place on such information is strictly at your own risk.
• Statistics, metrics, percentages, and performance claims (e.g., "42% revenue increase," "12 hours saved per week") are illustrative estimates based on aggregated user feedback and may not represent typical or guaranteed results.
• Pricing, features, and product descriptions are subject to change without notice.
• Content may contain technical inaccuracies or typographical errors. We reserve the right to make corrections at any time without obligation to notify users of such corrections.

4. Not Professional Advice

Nothing on this website or within the Service constitutes:

• Legal advice — Our legal pages (Terms, Privacy Policy, PDPA Compliance) are for informational purposes. You should consult a qualified attorney in your jurisdiction for legal matters.
• Financial or accounting advice — Financial reports, revenue tracking, and expense management features are tools only. Consult a certified accountant or financial advisor for financial decisions.
• Tax advice — SpaManager does not provide tax guidance. Consult with a registered tax professional regarding Thai Revenue Code, VAT, withholding tax, or any tax obligations.
• Medical or health advice — SpaManager is a business management tool, not a medical or therapeutic platform.
• Employment law advice — Staff management features are operational tools. For labor law compliance (Thai Labour Protection Act B.E. 2541), consult a qualified employment lawyer.

5. Third-Party Links & Services

This website and the Service may contain links to, or integrations with, third-party websites, services, or resources. We provide these for convenience only.

• We have no control over the content, privacy practices, or availability of third-party websites or services.
• Inclusion of any third-party link or integration does not imply endorsement, approval, or recommendation.
• We are not responsible or liable for any loss or damage caused by your reliance on third-party content, goods, or services.
• Third-party services used by this website include but are not limited to: Google Fonts, Google Analytics, Lucide Icons (via unpkg CDN). Your interaction with these services is governed by their respective terms and privacy policies.
• We do not control or guarantee the security, availability, or data practices of any third-party service integrated with or linked from SpaManager.

6. Testimonials & Results

Testimonials, reviews, case studies, and success stories displayed on this website:

• Represent individual experiences and do not guarantee identical results for all users.
• May be edited for clarity, grammar, or brevity while preserving the original meaning.
• Are not intended as promises, guarantees, or representations of expected outcomes.
• Results described (e.g., revenue increases, time savings, efficiency improvements) vary depending on factors including but not limited to: business size, location, market conditions, staff training, feature adoption rate, and management practices.
• Rating scores (e.g., "4.8/5 owner satisfaction") are based on aggregated user feedback and may change over time.

7. Availability & Uptime

While we target 99.9% Service uptime:

• We do not guarantee uninterrupted, continuous, or error-free operation of the Service.
• The Service may be temporarily unavailable due to scheduled maintenance, updates, system upgrades, security patches, or circumstances beyond our control.
• We are not liable for any loss of business, revenue, data, or profits arising from Service downtime, whether planned or unplanned.
• Force majeure events (including but not limited to: natural disasters, pandemics, government actions, cyber attacks, DDoS attacks, internet outages, power failures, telecommunications failures, and acts of terrorism) may affect Service availability and shall not constitute a breach of our obligations.

8. Security Disclaimer

You acknowledge and agree that:

• The internet is inherently insecure and we cannot guarantee protection against all cyber threats, including but not limited to: hacking, ransomware, phishing, social engineering, zero-day exploits, advanced persistent threats (APTs), and state-sponsored attacks.
• You are responsible for maintaining the security of your own credentials, devices, networks, and access points as described in our Terms of Service (Section 12).
• We are not liable for unauthorized access to your data resulting from your failure to maintain adequate security practices on your end.
• We are not an insurer of your data. If you require data insurance coverage, you should obtain a separate cyber liability insurance policy from a licensed insurance provider.
• In the event of a data breach caused by factors within our reasonable control, our liability is limited as specified in our Terms of Service (Sections 13 and 15).

9. Intellectual Property

All content on this website and within the Service, including but not limited to:

• Text, graphics, logos, icons, images, audio clips, and digital downloads;
• Software, source code, algorithms, databases, and compilations;
• The SpaManager name, logo, taglines, and brand identity;
• Website design, layout, look-and-feel, and user interface elements;
• Documentation, tutorials, and help content;

is the exclusive property of SpaManager or its licensors and is protected by Thai copyright law (Copyright Act B.E. 2537), international copyright treaties (Berne Convention), trademark laws, and other intellectual property laws.

You may NOT without our prior written consent:

• Copy, reproduce, distribute, republish, or transmit any content from this website.
• Modify, adapt, reverse engineer, decompile, or disassemble any part of the Service.
• Use our trademarks, trade names, or brand elements in any manner that suggests endorsement or affiliation.
• Create derivative works based on the Service or its content.
• Frame, mirror, or scrape any portion of this website.
• Use automated tools, bots, spiders, or crawlers to access or extract data from the Service (except publicly available pages by legitimate search engine crawlers).

10. DMCA & Copyright Takedown Policy

SpaManager respects the intellectual property rights of others and complies with the Digital Millennium Copyright Act (DMCA) and applicable Thai copyright law.

10.1 — Filing a DMCA Takedown Notice

If you believe that content on our platform infringes your copyright, submit a written notice to our designated agent containing:

1. Your physical or electronic signature.
2. Identification of the copyrighted work claimed to be infringed.
3. Identification of the infringing material and its location on our Service.
4. Your contact information (name, address, phone number, email).
5. A statement that you have a good faith belief that use of the material is unauthorized.
6. A statement, under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or authorized to act on behalf of the owner.

DMCA Agent: legal@spamanager.io

10.2 — Counter-Notification

If you believe your content was removed in error, you may submit a counter-notification containing:

1. Your physical or electronic signature.
2. Identification of the material that was removed and its prior location.
3. A statement under penalty of perjury that you have a good faith belief the material was removed by mistake.
4. Your name, address, phone number, and consent to jurisdiction of the Bangkok courts.

10.3 — Repeat Infringer Policy

In accordance with 17 U.S.C. § 512(i) and Thai Copyright Act B.E. 2537, we will terminate accounts of users who are repeat copyright infringers. Users who receive three (3) valid DMCA complaints will have their accounts permanently suspended.

11. Fair Use

You may reference or quote limited portions of our publicly available content for purposes of commentary, criticism, news reporting, education, or research, provided that:

• Proper attribution to SpaManager is given with a link to the original source.
• The use does not imply endorsement by SpaManager.
• The use qualifies as "fair use" under applicable copyright law.
• The use does not reproduce a substantial portion of the original work.

12. Indemnification

You agree to indemnify, defend, and hold harmless SpaManager and its officers, directors, employees, agents, licensors, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from or related to:

• Your use of or access to the website or Service.
• Your violation of this Disclaimer or any applicable law or regulation.
• Your violation of any third-party rights, including intellectual property, privacy, or publicity rights.
• Any content you submit, post, or transmit through the Service.
• Any data breach, security incident, or unauthorized access caused by your failure to maintain adequate security practices.

13. Limitation of Liability

This limitation applies regardless of the theory of liability (contract, tort, strict liability, or otherwise) and even if we have been advised of the possibility of such damages. Our total aggregate liability shall not exceed the amount you paid to SpaManager in the twelve (12) months preceding the event giving rise to the claim, subject to the provisions of our Terms of Service (Section 15).

14. Governing Law & Jurisdiction

This Disclaimer shall be governed by and construed in accordance with:

• The laws of the Kingdom of Thailand, without regard to conflict of law principles.
• Specifically: the Thai Civil and Commercial Code, the Computer Crime Act B.E. 2550 (as amended), the Electronic Transactions Act B.E. 2544, and the Personal Data Protection Act B.E. 2562 (PDPA).

Any disputes arising from or relating to this Disclaimer shall be resolved through binding arbitration administered by the Thailand Arbitration Center (THAC) in Bangkok, Thailand, conducted in the English language. The arbitrator's decision shall be final and binding.

If any provision of this Disclaimer is found to be invalid or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.

15. Changes to This Disclaimer

We reserve the right to modify this Disclaimer at any time. Changes will be effective immediately upon posting the updated version on this page with a revised "Last Updated" date. Your continued use of the website or Service after any changes constitutes your acceptance of the modified Disclaimer.

We recommend reviewing this page periodically for updates.

16. Contact Information

If you have questions or concerns about this Disclaimer, please contact us: